Frequently Asked Questions

Frequently Asked Questions (Payment)

  • We accept all major credit and debit cards (Visa, Mastercard), Shop Pay, and other payment methods available at checkout.


  • At the moment, we only accept one payment method per order.

    If you need to separate your payment methods, you can send us a whatsapp message. We'll do our best to accommodate your request.

  • Unfortunately, discount codes cannot be applied once an order has been completed. Please ensure your promo code is applied before completing checkout.

  • All prices are displayed in Singapore Dollars (SGD) unless otherwise stated.

Frequently Asked Questions (Orders)

  • If you'd like to make changes to your order, please send us a whatsapp using the contact number above. Include your order number and let us know which item(s) you'd like to change.

    Please note:

    • If the new item has a higher price, you'll need to top-up the difference.
    • Order changes can only be made before your order has been shipped.
    • If your order has already been shipped, you'll need to place a new order for the desired item and arrange a return for the original order in accordance with our Return Policy.

  • Once your order has been packed and dispatched, you'll receive a shipping confirmation email with your order details and tracking information.

    If you haven't received the email or need assistance tracking your order, simply send us a whatsapp using the contact number above, and our team will be happy to assist.

  • If you haven't received your order confirmation email within a few minutes of placing your order, please check your Spam, Junk, or Promotions folder.

    If you still can't find it, send us a whatsapp using the contact number above with your name, email address, and order details. We'll verify your order and resend the confirmation if needed.

  • If you need your order urgently, please contact us via whatsapp using the number above before placing your order. We'll do our best to accommodate your request based on stock availability and our shipping schedule.

    While we cannot guarantee expedited processing for every order, we'll always try our best to help meet your timeline where possible. 

Frequently Asked Questions (Shipping)

  • We currently ship to Singapore and selected international destinations. Shipping availability will be shown at checkout based on your delivery address.

    For addresses/destinations not included you could send us a whatsapp using the contact number above and we will assist where possible.

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  • Orders are typically processed within 1–2 business days from our warehouse.

    Delivery times vary depending on your location:

    • Singapore: 2–5 business days
    • International: Depending on location, customs clearance, or courier delays.

    A tracking number will be provided upon disbatch from our warehouse. You can track the status of your parcel there. Alternatively, send us a whatsapp using the contact number above, and our team will be happy to assist.

  • Please send us a whatsapp using the contact number above immediately. If your order has not yet been shipped, we'll do our best to update the address. Once the parcel has been dispatched, changes may no longer be possible.

  • Please contact us within 48 hours of receiving your order at contact@spectrumsports.com.sg with your order number and clear photos of the damaged item and packaging. We'll work with you to resolve the issue promptly.

  • This depends on the courier, destination and the size of your parcel. Please contact us at contact@spectrumsports.com.sg if you're unsure whether we can deliver to your address.

Frequently Asked Questions (Returns)

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange.

    To start a return, you can contact us at contact@spectrumsports.com.sg along with your order number and the issue you have with your item. Items must be unworn, unwashed, in their original condition, with all tags and hygiene liners intact.

  • Yes. You may return eligible swimwear for an exchange only, provided it is unworn, unwashed, has all original tags attached, and the hygiene liner remains intact.

    simply send us a whatsapp using the contact number above Or email us at contact@spectrumsports.com.sg and our team will be happy to assist.

  • Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.

  • For hygiene reasons, we cannot accept returns on:

    • Swimwear without the hygiene liner
    • Worn or washed items
    • Items with removed tags
    • Clearance or final sale items (if applicable)
    • Gift cards


  • Yes, subject to stock availability. If your preferred size or colour is unavailable, we can offer a store credit in accordance with our return policy.